Support

Technical Support is based from IDscan’s offices in Canary Wharf and manned and operated by IDscan full time personnel. Currently, IDscan support more than 1,000 customers 7 days per week.

General Support

IDscan customers can contact IDscan Support 7 days a week either through the personal computer using live “CHAT” or by telephone during office hours.

Support contact can be made through the online chat system.

All support cases are registered on IDscan’s online support system and tracked through to completion using advanced support ticketing system.

Create Support Case

You can easily create a support case by submitting the form below.
PLEASE NOTE: If your system is online you must contact our support team through your system by clicking SUPPORT button on your screen

All fields are required.

  • First Name
  • Last Name
  • Company Name
  • Business Name
  • Your Email
  • Contact Number
Why not upload a picture or video to show us what exactly the problem is? (Optional)
  • Picture Upload:
  • Video Upload:

Subject:

Please describe your problem here:

Human Verification: